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Improving Government Forms

Better practice guide

Forms are everywhere. In most countries they are still the most common interaction between citizens and government, and can be a frustrating experience for all involved. Designing a government form might sound simple, but it is deceptively difficult. Agencies must collect large quantities of information via simple, user-friendly, multi-channel forms while meeting legal and practical constraints. And these forms must work for diverse individuals with complex needs and circumstances. For clients, a poorly-designed form can delay or prevent their access to essential services and payments.

This guide developed in Australia offers a systematic approach to improving government forms, drawing on behavioral science to make forms easier, simpler and more human.

Source: Australian government, Dept of the Prime Minister and Cabinet

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